Your Small Business IT Partner
Support
Netech allows you to select a Managed Services Package tailored to suit your small or medium business, at a either fixed monthly cost or reactive callouts. We do not charge a callout fee and all "break-fix" jobs are charged on an hourly rate.
- Onsite Support
Our Managed Services Packages include regular onsite visits to perform system management functions. Out team of field engineers have an enviable record of onsite delivery of service in emergency situations
- Remote Support
We can provide secure remote support, both background and real time, no matter whether you are in the office of on-the-road. All our customers servers regular "report-in" for scheduled or abnormal events.
- Real Time Monitoring of IT Issues
Management of all network issues can be offered as a service to include reporting of software changes, security violations, disk space problems, unapproved network access, and monitoring of event logs.
- Fixed Price Support
Our total managed service package allows you to have the options to freeze the cost of your IT expenditure. This service tends to be only cost effective for larger businesses.
- Maintenance
We can maximise you total system performance across your entire IT network through real-time proactive monitoring of your servers and workstations. This allows us to be aware of issues before they become problems.
- Small Footprint Deployment
Once the decision has been made to implement our Managed Service monitoring system, it is deployed with as little interruption to users as possible. Once operational, it is almost invisible on the system.
- Software Deployment and Update
We manage the complete software installation and update system across the organisation with minimal interruption to users.
- Patch Management
Scheduled operating system and application patch deployment as well as security patch scans are all installed and configured on all our servers as a minimum service.
- Comprehensive Reports
Comprehensive weekly and monthly reports from our servers keep you up to date with the management of your system and the computers attached to it, including security status.
- Anti-virus and Malware
You have the option of incorporating a real-time monitored Antivirus and Malware solution to your network. We recommend this as a mandatory item to ensure maximum protection of your infrastructure.
- Scheduled Backups & Recovery
Scheduled backups of your servers is such an important facet of your network that is cannot be left to human intervention. We ensure that daily backups are automatically performed and reports emailed to your nominated contact.
- Features
- Proactive network management
- Proactive desktop support
- Proactive network security
- Management of servers and network devices
- Scheduled maintenance
- Security and risk management
- Intrusion detection
- Anti-virus and update management
- Patch management
- Regular backups for data integrity
- Asset and software management
- Experts on-demand
- Benefits
- Reduced costs of managing IT infrastructure
- Increased productivity through a more reliable IT environment
- Access to knowledgeable professionals
- Lowered threat risk for data and network
- Increased system uptime
- Improved network performance
- A more secure infrastructure
- Freedom to focus on your core business
Features
Onsite Support
Remote Support
Monitoring Your IT
Fixed Price Support
Maintenance
Small Footprint Deploy
Software Deployment
Update Management
Patch Management
Anti-virus & Malware
Backup & Restore
Technical Wizardry
